Technical Support

At Transparent Language and BYKI.com, we strive to help our users with the best support possible. Technical support is open from 9:00AM to 5:00PM Eastern time, Monday though Friday. While response to inquiries can occasionally take longer than one business day, we strive to provide assistance to our customers as quickly as possible - often within hours.

	FAQs - Use our knowledgebase to get answers.
	Having a problem installing or using Before You Know It? The answers you need are in our Frequently Asked Questions. Here are some of the most common support issues you can find solutions for in our FAQ knowledgebase. I am having problems downloading Before You Know It! How do I type a letter with an accent mark? How do I install BYKI to my PDA? I paid for the program and I need to re-download it! How do I use the program with my Ipod? More FAQs
	If you need to contact us, use our Technical Support Form for the quickest response!
	Alternatively you may reach us by email at support (at) byki.com

We do our best to respond as quickly as possible. If occasionally the popularity of BYKI causes us to take longer to respond, we apologize.

Do you have a question about an order or another Customer Service issue that is not related to technical support? Visit our Customer Service page.

If you are trying to reach other departments at Transparent Language, please visit our Contacts page.